Donor Security & Privacy

The Charlotte Maxwell Clinic is committed to protecting the security and privacy of our donors.  We have developed our security and privacy policy to ensure our donors that all donation activity will be 100% secure and all donor information will not be shared with any third party.

Security

SSL (Secured Sockets Layer). SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. Our website and our donation processor Flipcause both use Comodo SSL which guarantees the highest possible encryption levels for online transactions. Each SSL certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.

Privacy

Awareness.  The Charlotte Maxwell Clinic provides this Donor Privacy Policy to make you aware of our privacy policy and to inform you of the way your information is used.  We also provide you with the opportunity to remove your name from our email and postal mailing lists, if you desire to do so.

Information Collected.  Here are the types of donor information that we may collect and maintain:

  • Contact information:  name, complete address, phone number, email address;
  • Payment information: credit card number and expiration date, and billing information;
  • Information you wish to share: questions, comments, suggestions;
  • Your request to receive periodic updates: periodic communications related to specific fund-raising appeals, clinic events and new programs/services, if requested by the donor.

How Information is Used.  The Charlotte Maxwell Clinic uses your information to understand your needs and provide you with better service.  Specifically, we use your information to help you complete a transaction, communicate back to you, and update you on clinic happenings.  Credit card numbers are used only for donation or payment processing and are not retained for other purposes.  We use the comments you offer to provide you with information requested, and we take seriously each recommendation as to how we might improve communication.

No Sharing of Personal Information.  The Charlotte Maxwell Clinic will not sell, rent, or lease your personal information to any other organizations.  We assure you that the identity of all our donors will be kept confidential.  Use of donor information will be limited to the internal purposes of the Charlotte Maxwell Clinic.

Removing Your Name From Our Mailing List.  It is our desire to not send unwanted mail to our donors.  Please contact us if you wish to be removed from our mailing list or use our Safe Unsubscribe option.

Contacting Us.  If you have comments or questions about our donor security and privacy policy, please send an email to ycharles@charlottemaxwell.org or call (510) 601-7660.